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Warranty


Once construction has ended, our commitment continues to ensure that you will enjoy your home for many years to come. Caruso Homes is proud to provide the following warranty coverage on your new home:

  • 1-year coverage for general defects in materials and workmanship
  • 2-year coverage for defects in original installation of the plumbing, electrical, and HVAC systems
  • 10-year coverage for major structural defects

Please refer to the RWC Warranty Manual and the Caruso Homes “Answer Book” for detailed information about your home warranty coverage. The Caruso Homes Warranty Team is dedicated to providing superior service for the follow-up care of your home. The Warranty Staff maintains records of all warranty calls and work activity at your residence. We can provide the best service possible by requesting that you contact the Warranty Staff directly for post settlement issues and not the Community Construction Manager or Sales Team.


To submit a warranty work order or request for your six month inspection, please use our online homeowner portal. You should have received a letter with login information after settlement. If you need us to resend your login information, please email us at warranty@carusohomes.com.

Homeowner Resources


Below are some helpful resources regarding your warranty coverage and maintenance of your new Caruso Home.

Caruso Homes

Warranty Office:

Caruso Homes

Attn: Warranty Department

2120 Baldwin Ave., Suite 200

Crofton, MD 21114

Warranty Phone: (667) 307-4290

Warranty Email: warranty@carusohomes.com

Warranty Hours: Monday - Thursday 9am—5pm, Friday 9am—4pm

After Hours: Please send an email or leave a message and we will respond on the next business day. In the event of an emergency, refer to the subcontractor list provided at settlement and contact them directly for immediate assistance. Please also leave a message or contact us on the next business day so we can document the emergency warranty services needed.

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